This policy applies to all external stakeholders when interacting with ZSecureTech staff while the staff are carrying out their duties or services for ZSecureTech or on behalf of ZSecureTech.
What is deemed to be unacceptable behavior often differs depending upon the individuals involved, the culture in which the external stakeholder operates, and the particular circumstances of the interaction with ZSecureTech. However, any behavior that is reasonably likely to make a member of the ZSecureTech staff feel threatened, harassed, frightened, offended, or physically at risk is considered unacceptable.
Schedule A provides further examples of what will generally be considered unacceptable behavior.
Individual employees are responsible for and expected to deliver excellent service to external stakeholders and to avoid any potentially difficult situations arising by displaying a professional attitude at all times.
Should they experience unacceptable behavior from external stakeholders, ZSecureTech staff must immediately and adequately warn the external stakeholder that they deem their behavior unacceptable, while remaining professional in their conduct.
